Parents

Parent Features

• How do I change my student's class?
• How do I add a student to my account?
• How do I link a student card?
• I want to close one of my children's accounts

Ordering

• There was an issue with my order, what do I do?
• Items in my order were missing or incorrect
• How can I place multiple orders at once?
• How do I manage my orders?
• How do I place an order?

Refunds & Cancellations

• How do I cancel an order?
• How do I get a refund for an order?
• I need to cancel my order, but am unable to do so. What do I do?

Troubleshooting

• Flexischools login does not match SSO email
• I received the message: "This email does not have sufficient access to login to Flexischools. Please use the email which has been given sufficient access by the school."
• I'm receiving an error: "We are not able to log you in at this time. This is likely due to system maintenance". What do I do?

Payments & Billing

• How do I setup automatic top ups?
• How do I top up my wallet?
• Incorrect balance or insufficient funds when paying with a student card
• How do I change my payment details?
• Why is there a surcharge on credit card payments?
• Card Payment Surcharges
• What are the benefits of topping up my Flexischools account?

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Manage Your Account

• How do I update my personal information?
• I have not received my order. What do I do?
• I am receiving emails and app notifications - how do I opt out?
• How do I close/cancel my account?
• How can I receive (or turn off) low balance email alerts?
• Can I opt out of marketing messages but still be eligible to review and purchase third party services if I want to?
• Can two parents link to a child's account, that uses student cards?

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Setup Information

• How do I register for a Flexischools account?